The Verkhovna Rada Commissioner for Human Rights, Dmytro Lubinets, said that internally displaced persons (IDPs) can be refused state assistance due to exceeding the family’s income threshold, having significant savings on deposits or making expensive purchases.
The average monthly aggregate income per household member must not exceed 10 380 UAH. Aggregate income is the total income of all family members divided by the number of family members.
Who may be denied assistance because of income or savings
For most displaced people, the right to assistance depends on the family’s financial situation. If the stated limit is exceeded or if there are significant savings or expensive purchases, a payment may not be granted or may be suspended.
However, some vulnerable categories of internally displaced persons are exempt: they can receive assistance regardless of income level. Meeting one criterion does not automatically mean benefits will be lost - information in state registers can be incomplete or contain errors that should be checked.
How to appeal a refusal or find out the reasons
A decision to refuse to grant assistance or to stop payments must be based on reliable data, legally defined exceptions and the documents provided by the displaced person. Therefore it is important to check registry records and collect supporting documents.
If you are refused or your payments are stopped, contact the Pension Fund of Ukraine (PFU) and ask them to explain the reasons for the decision. If you consider the decision unlawful, contact the ombudsman.
Payment timelines and exceptions for identification
The assistance programme was extended until 28 February 2027, and payments for some families are renewed automatically.
Deadline: in-person identification must be completed annually by 31 December. Pensioners with IDP status who relocated from temporarily occupied territory to territory controlled by Ukraine do not need to undergo in-person identification if they actually reside there, the PFU said and have transferred the pension payment to the new address.
