Raiffeisen Bank has opened three new underground service zones in Kyiv and the first such location in Odesa; the bank’s network now comprises 10 protected spaces where clients can receive services during air-raid alerts.
What services are available in the underground zones
In the underground branches, clients can open a current account or a deposit, apply for a loan, obtain advice, or carry out cash transactions. This makes it possible to resolve financial matters when regular branches suspend operations because of an alert or when communication outages make it difficult to use online services.
The three Kyiv zones were set up on the basis of existing branches and have separate entrances to the underground facilities. The Odesa location is the bank’s first protected underground zone in that city.
Existing network and opening plans
Raiffeisen Bank’s underground branches already operate in Kyiv, Odesa, Kharkiv, Sumy, Dnipro and Zaporizhzhia. By the end of the year the bank plans to open several more safe spaces - in Khmelnytskyi and Lutsk, and another one in the capital.
“Financial matters do not disappear during air-raid alerts. People need to make payments, receive services, and entrepreneurs need to keep their businesses running. We are expanding the network of protected spaces and creating conditions in which both our clients and employees will feel safer,” said Oksana Shevchenko, Deputy Chair of the Management Board of Raiffeisen Bank.
